At Red Line, we are committed to protecting the privacy and confidentiality of our clients’ personal information. This Privacy Policy explains how Red Line (“we,” “us,” or “our”) collects, uses, discloses, stores, and protects your personal data when you engage our matchmaking services in Singapore, Hong Kong, and Macau. By using our services, you agree to the practices described in this policy. We encourage you to read this policy carefully and contact us with any questions.
Last Updated: April 11, 2025
1. Personal Data We Collect
We collect personal data that you voluntarily provide to us or that is necessary to deliver our matchmaking services. This may include:
Identity and Contact Information: Full name, date of birth, gender, nationality, contact details (e.g., email address, phone number), and identification documents (e.g., passport or ID number, where required for verification).
Personal and Lifestyle Information: Details about your preferences, interests, hobbies, profession, education, relationship goals, physical characteristics, and other relevant attributes to facilitate matchmaking.
Sensitive Personal Data: Information about your marital status, family background, religious beliefs, sexual orientation, or other personal preferences, only to the extent necessary for providing personalized matchmaking services and with your explicit consent.
Financial Information: Payment details (e.g., credit card or bank account information) for processing service fees.
Interaction Data: Information from your communications with us (e.g., emails, phone calls, or in-person consultations), feedback, survey responses, or participation in events.
Photographs and Videos: Images or videos you provide for your profile or those taken during Red Line events (with your consent).
We collect this data directly from you (e.g., through forms, interviews, or online submissions), during consultations, or indirectly through your interactions with our services.
2. How We Use Your Personal Data
We use your personal data to provide, improve, and personalize our matchmaking services. Specific purposes include:
Service Delivery: To create and manage your client profile, match you with compatible individuals, arrange introductions, and organize events or meetings.
Client Support: To communicate with you, respond to inquiries, provide updates, and offer ongoing support throughout your matchmaking journey.
Verification: To verify your identity and ensure the authenticity of profiles to maintain a safe and trustworthy matchmaking environment.
Payment Processing: To process payments for membership fees, event fees, or other services.
Service Improvement: To analyze feedback, preferences, and trends to enhance our matchmaking algorithms, processes, and client experience.
Marketing and Promotions (with consent): To send you newsletters, event invitations, or promotional offers about Red Line services, where you have opted in to receive such communications.
Legal Compliance: To comply with applicable laws, regulations, or legal obligations in Singapore, Hong Kong, and Macau, including responding to requests from authorities.
Safety and Security: To protect the integrity of our services, prevent fraud, and ensure the safety of our clients and staff.
We will only use your personal data for the purposes for which it was collected or for compatible purposes, unless we obtain your consent or are required by law to use it otherwise.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds, as applicable under the laws of Singapore, Hong Kong, and Macau:
Consent: Where you have explicitly agreed to the collection and use of your personal data (e.g., for sensitive data like preferences or marketing).
Contractual Necessity: To fulfill our obligations under the service contract you signed with Red Line (e.g., to provide matchmaking services).
Legitimate Interests: For purposes such as improving our services, ensuring security, or preventing fraud, where these interests do not override your rights.
Legal Obligation: To comply with regulatory requirements in Singapore, Hong Kong, or Macau (e.g., tax reporting or data retention laws).
4. How We Share Your Personal Data
We treat your personal data with the utmost confidentiality and only share it in limited circumstances, including:
With Other Clients (for matchmaking purposes): We may share limited profile information (e.g., first name, interests, or photos) with potential matches, but only with your explicit consent and in accordance with your preferences.
Service Providers: We may engage trusted third parties (e.g., payment processors, IT providers, or event organizers) to support our operations. These providers are bound by strict confidentiality agreements and only process data on our behalf.
Legal Requirements: We may disclose your data to comply with legal obligations, court orders, or requests from authorities in Singapore, Hong Kong, or Macau.
Business Transfers: In the event of a merger, acquisition, or sale of Red Line’s assets, your data may be transferred to a successor entity, subject to equivalent privacy protections.
We do not sell, rent, or trade your personal data to third parties for marketing purposes.
5. Cross-Border Data Transfers
As Red Line operates in Singapore, Hong Kong, and Macau, your personal data may be stored or processed in any of these jurisdictions. If your data is transferred outside the jurisdiction in which you reside (e.g., from Hong Kong to Singapore), we ensure that appropriate safeguards are in place, such as standard contractual clauses or reliance on adequacy decisions, to comply with applicable data protection laws.
6. How We Protect Your Personal Data
We implement robust technical and organizational measures to safeguard your personal data, including:
Encryption of sensitive data during transmission and storage.
Access controls to ensure only authorized personnel can view or process your data.
Regular security audits and updates to our systems.
Staff training on data protection and confidentiality.
Despite these measures, no system is completely secure. In the unlikely event of a data breach, we will notify you and the relevant authorities promptly, as required by law.
7. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. For example:
Client profile data is retained for the duration of your active membership and up to 5 years after your membership ends, unless you request deletion.
Financial data is kept for 7 years to comply with tax and accounting laws in Singapore, Hong Kong, and Macau.
Event photos or videos are retained for 3 years unless you consent to longer use or request deletion.
When data is no longer needed, we securely delete or anonymize it.
8. Your Rights
Under the data protection laws of Singapore, Hong Kong, and Macau, you have certain rights regarding your personal data, including:
Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete data.
Deletion: Request deletion of your data, subject to legal or contractual obligations.
Restriction: Request that we limit the processing of your data in certain cases.
Objection: Object to processing based on legitimate interests (e.g., for marketing).
Data Portability: Request a copy of your data in a structured, machine-readable format (where applicable).
Withdraw Consent: Withdraw your consent at any time, where processing is based on consent, though this may affect our ability to provide services.
To exercise these rights, please contact us at [email protected]. We will respond within time frame as required by law. Note that some rights may be limited (e.g., we cannot delete data required for legal compliance).
9. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with the “Last Updated” date.
10. Contact Us
If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Email: [email protected]
If you are not satisfied with our response, you may contact the relevant data protection authority:
Singapore: Personal Data Protection Commission (PDPC)
Hong Kong: Office of the Privacy Commissioner for Personal Data (PCPD)
Macau: Office for Personal Data Protection (GPDP)
11. Acknowledgment
By engaging Red Line’s services, signing our service contract, or using our website, you acknowledge that you have read, understood, and agree to this Privacy Policy.