Red Line Matchmaking Services Refund Policy
At Red Line, we are dedicated to providing exceptional matchmaking services to help you forge meaningful connections. Due to the highly personalized and resource-intensive nature of our services, we maintain a strict no-refund policy, as detailed below. We strongly encourage you to review this policy carefully before engaging our services.
No Refunds Under Any Circumstances
All payments made to Red Line for matchmaking services—including but not limited to consultation fees, membership fees, event fees, or any other service charges—are final and non-refundable. This policy applies in all situations, regardless of the outcome of the matchmaking process, client satisfaction, participation level, or any other circumstances, including but not limited to:
Change of mind or personal circumstances.
Dissatisfaction with matches, services provided, or overall experience.
Inability to attend scheduled events, meetings, or appointments.
Termination of services by the client or Red Line.
Any other reason not explicitly listed.
Adherence to Signed Contract
By engaging our services and making any payment, you agree to be bound by the terms of the service contract you signed with Red Line. This contract explicitly outlines our no-refund policy and your acknowledgment of it. Any request for a refund will be evaluated solely in accordance with the terms of the signed contract, and no exceptions will be made outside of those terms.
Compliance with Regional Laws
Our no-refund policy is designed to comply with the applicable laws of Singapore, Hong Kong, and Macau, depending on the jurisdiction in which our services are provided to you. In the event that the laws of Singapore, Hong Kong, or Macau mandate specific refund rights or consumer protections, any refund request will be handled strictly in accordance with those legal requirements and the terms of your signed contract. Red Line reserves the right to deny any refund request that does not align with both the contract and the applicable legal obligations in the relevant jurisdiction.
Why We Have a No-Refund Policy
Our matchmaking services require significant time, expertise, and resources, including personalized consultations, curated matchmaking, profile development, and ongoing client support. Once services are initiated, these resources are fully committed, and costs are incurred on your behalf.
As a result, we are unable to offer refunds or partial refunds for any services rendered or fees paid.
Encouragement to Seek Legal Advice
We are committed to transparency and fairness. If you have any questions or concerns about this refund policy or your contractual obligations, we strongly encourage you to consult with independent legal counsel before enrolling in our services. This will help ensure you fully understand your rights and responsibilities under the contract and the applicable laws of Singapore, Hong Kong, or Macau, as relevant to your engagement with Red Line.
Acknowledgment
By engaging our services and making any payment to Red Line, you acknowledge and agree to this no-refund policy and the terms of the signed contract. We urge all clients to thoroughly review our service agreement, discuss any questions with our team, and seek legal advice if needed to confirm their understanding of this policy before proceeding.
For further clarification or questions about this policy, please contact us at [email protected] .